Last updated: 21 August 2026
This policy explains how refunds and payment disputes are handled for purchases made directly from The Place To Biz L.L.C (“TPTB”) and paid via Stripe.
1. When you are entitled to a refund
- An eligible product returned in line with our Return Policy.
- A defective, damaged or incorrect item.
- An order we cancel or cannot fulfil.
- A service cancelled within the terms of our Cancellation Policy.
2. How refunds are issued
Approved refunds are returned to your original payment method via Stripe. We do not refund to a different card or method. Refunds are issued in AED; any currency-conversion difference is determined by your bank/card issuer.
3. Refund timeframe
⚠️ CONFIRM: Once approved (or once a returned item is received and inspected), we process refunds within [X] business days. Your bank or card issuer may take additional time to post the funds.
4. Partial and withheld refunds
We may reduce or decline a refund where an item is returned used, damaged by the customer, incomplete, or outside the return window (subject to your statutory rights).
5. Services
Refunds for services depend on the stage of delivery and the terms in your booking/quotation and our Cancellation Policy. Non-refundable deposits, where agreed in writing, are not returned.
6. Payment disputes and chargebacks
If you have a concern about a charge, please contact us first at info@theplacetobizllc.com — most issues are resolved quickly. Where a dispute is raised with your bank, it is handled through Stripe’s dispute process, and we will provide transaction evidence as required.
7. Affiliate purchases
TPTB cannot refund purchases made on third-party retailer websites via affiliate links. Refunds for those orders must be requested directly from the retailer.